Frequently Asked Questions
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How do I book a tour?
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Choose your preferred date and route on our booking page in the header, select the number of guests, and confirm. A confirmation email arrives within minutes.
Same‑day bookings are available until 2 hours before the start time, subject to availability.
See cancellation policy
What is the price and what’s included?
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Public walks start at $29 per adult. Children under 6 are free. Price includes a licensed guide, curated route, audio headsets on busy routes, and local recommendations.
Taxes are shown at checkout. No hidden fees.
What is your cancellation policy?
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Free cancellation up to 24 hours before departure. Within 24 hours, you can reschedule once at no cost, subject to availability.
No-shows are non‑refundable.
Do tours run in bad weather?
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Yes—tours operate rain or shine. In extreme conditions (e.g., lightning, severe wind chill), we may delay, shorten, or reschedule for safety.
We recommend layers, waterproof footwear, and a compact umbrella.
Are tours accessible?
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Most routes are step‑free and suitable for wheelchairs and strollers. Please mention any mobility needs during booking so we can suggest the best route.
Meeting points info
Do you offer private or corporate tours?
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Yes. Private experiences are fully customizable: start time, duration, theme, and pace. We handle groups from 2 to 120 guests with multiple guides and radio headsets.
Where do tours start and end?
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Start points vary by route and are near TTC stations. Your confirmation email includes a precise Google Maps link and end‑point details.
How long are the tours and how far do we walk?
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Most tours last 2 to 2.5 hours and cover 3–4 km at a relaxed pace with photo stops and short breaks.
Are tours suitable for kids and families?
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Yes. Guides adapt stories and pace for mixed‑age groups. Strollers are welcome on step‑free routes; please note if you’re bringing one.
What languages are available?
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Public tours run in English. Private tours are available in French and Spanish upon request with advance notice.
Is it safe to walk at night?
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Yes, we choose well‑lit areas and popular streets. Guides are trained to adjust routes if crowds or events affect conditions.
What payment methods do you accept?
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Visa, Mastercard, Amex, and Interac debit online. Contactless on-site payments are available for last‑minute spots when a guide has capacity.
Should I tip the guide?
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Gratuities are appreciated but never required. Typical tips range from 10–15% for excellent experiences.
What should I bring?
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Comfortable shoes, a reusable water bottle, and weather‑appropriate layers. Sunscreen in summer; gloves and hats in winter.
Are restroom breaks available?
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Yes, we plan short restroom stops on longer routes and can accommodate additional breaks if needed.
How can I reach you?
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Call us at +1 (647) 432-1983 or email [email protected]. We respond quickly between 8am–8pm ET.
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